CXFormula Customer Experience Formula

The Power of One Voice…

It used to be that if someone didn’t get great service, they could gripe to their friends about it. But these days, they can tell thousands, if not millions, of people about it… almost instantly… and all from the comfort of their living room…

Devastating loss – he took his eye off the ball…

Picture this…It’s the first game of the Subway Series of 2009 at Yankee Stadium between cross-town rivals, New York Yankees and New York Mets. It was a bitterly fought see-saw game in which the lead had changed hands six times…

So Bad it’s Funny…

Well, we’ve just been through the “peak moment” of holiday season craziness. And I’ve been hearing some doozies when it comes to bad customer service nightmares my friends and colleagues have experienced over recent weeks.

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CXFormula Customer Experience Formula 3 Onboarding Hacks

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Taken directly from the playbook we used to build a business with over $150 MILLION in sales.

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CXFormula Customer Experience Formula

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