Well, we’ve just been through the “peak moment” of holiday season craziness. And I’ve been hearing some doozies when it comes to bad customer service nightmares my friends and colleagues have experienced over recent weeks.
Are you doing any last minute shopping for the Holidays? It’s at this time of year that customer service standards come under the most pressure. More people. More lines at the checkout. More requests for assistance. It can all equal…
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