April 2018 | CXFormula | Customer Experience Formula

What Can a Chocolate Maple Bacon Donut Teach You About Customer Experience?

April 30, 2018

Have you ever wanted to create your own donut? Donuts are one of my kids favorite treat. Every week, we head over to the Dunkin' Donuts to get our fix. Then, we were in San Diego, and I was [...]

Is Your Customer The Hero?

April 23, 2018

“We are all the hero of our own story” – a common expression often attributed to Mary McCarthy. One of the biggest mistakes companies make when it comes to creating an unforgettable customer [...]