onboarding
AVOID: The “Set it and Forget it” Myth of Onboarding
While the idea of “SET IT AND FORGET IT” may have been the best phrase ever used on an informercial,
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While the idea of “SET IT AND FORGET IT” may have been the best phrase ever used on an informercial,
If you’re selling products or services, and helping your customers get results, then you know that getting your customers to
Time to First Value (TTFV) is the amount of time it takes for a customer to get value from your
Have you ever wanted to create your own donut? Well, donuts are one of my kids favorite treats…
“We are all the hero of our own story” – a common expression often attributed to Mary McCarthy.
One
I’m curious how you answer this question about your business. I’ve been thinking about this very question for the past
If you watched the Super Bowl, you probably already know what Amazon Go is. If you didn’t catch the commercial,
Today I want to talk to you about the idea of gamification. Gamification is the process of adding game like
When I was first getting started in the business world, I asked one of my mentors what I should do
One thing you might not know about me, is that I love scary movies! One of my favorites is “The
It used to be that if someone didn’t get great service, they could gripe to their friends about it. But
Picture this…It’s the first game of the Subway Series of 2009 at Yankee Stadium between cross-town rivals, New York Yankees
Happy New Year! I wanted to get in early, while you’re thinking about your year and deciding on your priorities…Because
Well, we’ve just been through the “peak moment” of holiday season craziness. And I’ve been hearing some doozies when it
Are you doing any last minute shopping for the Holidays? It’s at this time of year that customer service standards
Accountability is a key element in the recipe for success. Learn what I do to help me hold myself accountable.
For nearly 20 years, I’ve been teaching entrepreneurs, large corporations, retailers and hospitality execs about this thing called Customer Experience.
I don’t know about you, but I fly pretty often. In fact, for a while, I was on an airplane
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