Like most leaders in this group, your business is flying high. As a CX Savant, you’ve got everything in place to be successful. But if you focus too much on the process, then your customer’s experience could get stale. And if that happens, you could lose the tribe that got you to the top.

The good news is you’ve done the work. Many great leaders don’t even get that far. But you need to remain intentional if you want to continue earning your customers’ business. You’re already performing at a high level. It’s a matter of not getting comfortable, and evolving your approach to make things better.

In the next 10 minutes, you’ll receive the first in a series of emails. These emails contain digestible tips that will be your customer experience blueprint. Most CX Savants will overlook them, but I wouldn’t do that. Use this as an opportunity to clarify your process even more. That way you can serve your customers for years to come. If you have questions, don’t hesitate to reach out. We’re here to help.

– Jason Friedman, CEO – CXFormula