CXFormula™ - Pre-Survey | CXFormula | Customer Experience Formula

Customer Experience Workshop & Coaching Program
Pre-Training Survey

16%

Do you have a specific Customer Experience Strategy/Plan?*
- Yes
- No
Have your ever "mapped" your customer journey/flow and documented it?*
- Yes
- No
Complete the following statement: The experience my customer's are having is:*
- by design.
- by default.
- what's a customer experience anyway?!
How would you classify your current Customer Experience?*
Poor Ad hoc Good Very Good and Improving Excellent and Consistent

What is your biggest CONCERN/CHALLENGE related to your Customer Experience (CX)?*
What is your biggest OPPORTUNITY as it relates to your Customer Experience (CX)?*
What are you most excited about when it comes to YOUR Customer Experience (CX)?*

If we were sitting here 1 year from today, what has to have happened for you to be happy with your Customer Experience (CX)?*
Is there anything else that you would like for us to address in the course that we have not yet asked you about?

50%

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7 Customer Experience Killers
That Are Destroying Your Bottom Line

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50%

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Enter your Name and Email to get access to your copy of the

3 Hacks to WOW Your Customers

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