CXFormula™ Online Training Program
Did you know that 80% of CEOs believe they deliver an excellent customer experience but only 8% of customers agree?
When was the last time that you put yourself in your customer’s shoes and looked at your organization’s performance? The five-week CXFormula™ Online Training Program strategically walks you through every aspect of your business as it relates to your customer experience; challenging you to evaluate, refine and evolve how you do business. Utilizing our proprietary techniques, unique tools and completing the homework assignments, you will crush your competition and gain your Unfair Advantage.
CXFormula™ Customer Journey Mapping Workshop
Join us for a live, intensive boot camp workshop where we force you to evaluate every aspect of each interactive experience your customer has with your business. Using our specially designed process and Customer Journey Mapping templates, you will accurately identify every single touchpoint for various journey’s your customers take with your business.
The workshop includes tips and guidance towards evaluating and choreographing these touchpoints, identifying redundancies, gaps and inefficiencies and infusing WOW to creating remarkable experiences for your employees and customers.
CXFormula™ Private Coaching
The CXFormula™ Private Coaching Program is ideal for businesses who appreciate the value of our online training tools but desire an even greater level of engagement and guidance by CXFormula™, with targeted answers specific to your actual business.
Our coaches are available to review your questions, provide feedback and offer suggestions that are directly applicable to your business.
CXFormula™ LIVE EVENT Planning Program