Well, we’ve just been through the “peak moment” of holiday season craziness.
And I’ve been hearing some doozies when it comes to bad customer service nightmares my friends and colleagues have experienced over recent weeks.
Everything from ridiculously long “on-hold“ wait times to rude service staff and botched orders.
Can you relate?
Made me think about those moments in some of my favorite TV shows where the hero is subjected to unbelievably bad customer service.
Like the famously terrible experiences George used to have at the Soup Kitchen in Seinfeld.
It’s kinda funny… until we’re on the receiving end.
Did you know a dissatisfied customer is likely to tell 2X as many people about their negative experience?
And if they happen to record that on a peer review site like Yelp or Trip Advisor, that one customer service slip up can continue to cost you for years to come.
For the past 20 years, I’ve been focused on how we can engineer our customer’s word of mouth so that they share exactly what we want them to share about us…
… imagine that… being able to virtually “script” what our customers are saying about us to their friends and family…
It would be like having a massive sales force out there every day sending us the BEST type of customers – referrals!
For the past couple of months I’ve been “holed up” in creation mode working on something special to help you do just that…
…and I’m looking forward to sharing it with you early in 2017.
For now, I just want to wish you a happy and peaceful end to 2016… and I hope all your customer service experiences are good ones!
Here’s a funny compilation of some of those terrible customer service moments I was talking about – including that one of George and Seinfeld in the Soup Kitchen!