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Tag Archives for: "customer loyalty"
Home » customer loyalty
 What Business Are You In?

What Business Are You In?

December 29, 2017

I’m curious how you answer this question about your business. I’ve been thinking about this very question for the past 20 years…and I’ve been in several markets. I’ve had various different [...]

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 The Frictionless Experience

The Frictionless Experience

March 2, 2017

If you watched the Super Bowl, you probably already know what Amazon Go is. If you didn’t catch the commercial, take 90 seconds to check it out. The commercial wasn’t filmed on a set...

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 The #1 Mistake Businesses Make When They Try To Gamify Their Customer Experience

The #1 Mistake Businesses Make When They Try To Gamify Their Customer Experience

February 22, 2017

Today I want to talk to you about the idea of gamification. Gamification is the process of adding game like features to your customer experience in order to improve the quality of the customer [...]

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 A Customer Experience That’s Lasted 150 Years!

A Customer Experience That’s Lasted 150 Years!

February 15, 2017

When I was first getting started in the business world, I asked one of my mentors what I should do to ensure that I was successful. He gave me two pieces of advice...

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 Customer Experience: The Way Businesses Will Win In The Future

Customer Experience: The Way Businesses Will Win In The Future

January 3, 2016

For nearly 20 years, I’ve been teaching entrepreneurs, large corporations, retailers and hospitality execs about this thing called Customer Experience. It never ceases to amaze me how many [...]

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 A Remarkable Experience at 30,000 Feet

A Remarkable Experience at 30,000 Feet

January 24, 2015

I don’t know about you, but I fly pretty often. In fact, for a while, I was on an airplane at least once a week heading to a meeting, a conference, a workshop or to deliver a keynote. So, by [...]

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