CXFormula Customer Experience Formula

What Business Are You In?

I’m curious how you answer this question about your business. I’ve been thinking about this very question for the past 20 years…and I’ve been in several markets. I’ve had various different Corporations and Limited Liability Companies. I’ve sold various products and services – from Audio Visual Solutions to Marketing Services, from Medical Diagnostic Services to Spirits and for EVERY SINGLE BUSINESS, my answer has been the same.

The Frictionless Experience

If you watched the Super Bowl, you probably already know what Amazon Go is. If you didn’t catch the commercial, take 90 seconds to check it out. The commercial wasn’t filmed on a set…

A Remarkable Experience at 30,000 Feet

I don’t know about you, but I fly pretty often. In fact, for a while, I was on an airplane at least once a week heading to a meeting, a conference, a workshop or to deliver a keynote. So, by virtually any measure, you could call me a frequent flier. On top of that, I actually have my private pilot’s license. I got that many years ago, and while I don’t fly as often as I like, I am pretty well-versed on flying, weather patterns, etc.

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CXFormula Customer Experience Formula 3 Onboarding Hacks

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Taken directly from the playbook we used to build a business with over $150 MILLION in sales.

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STOP THESE KILLERS!

CXFormula Customer Experience Formula

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START WITH WOW!

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