Is Your Customer The Hero?

“We are all the hero of our own story” – a common expression often attributed to Mary McCarthy. One of the biggest mistakes companies make when it comes to creating an unforgettable customer [...]

The power of one voice…

It used to be that if someone didn’t get great service, they could gripe to their friends about it. But these days, they can tell thousands, if not millions, of people about it… almost instantly… [...]