AVOID: The “Set it and Forget it” Myth of Onboarding
While the idea of “SET IT AND FORGET IT” may have been the best phrase ever used on an informercial, it is NOT a strategy for your business – especially when it comes to your Customer Experience and Onboarding! (Not sure what I’m talking about – check out this short video…) You’ve built your business […]
Breakthroughs Create Results: How to Get Your Customers to their “Aha!” Moment ASAP
If you’re selling products or services, and helping your customers get results, then you know that getting your customers to that “Aha!” moment, when they have a breakthrough, is the key.
Time to First Value – Why it Matters in Your Business and How to Improve it.
Time to First Value (TTFV) is the amount of time it takes for a customer to get value from your product or service. Getting your customers engaged and providing them with true value early on…
