{"id":3724,"date":"2024-03-21T17:03:34","date_gmt":"2024-03-21T17:03:34","guid":{"rendered":"https:\/\/www.cxformula.com\/?p=3724"},"modified":"2024-03-29T17:09:20","modified_gmt":"2024-03-29T17:09:20","slug":"the-ultimate-customer-experience-with-jason-friedman","status":"publish","type":"post","link":"https:\/\/www.cxformula.com\/the-ultimate-customer-experience-with-jason-friedman\/","title":{"rendered":"The Ultimate Customer Experience with Jason Friedman"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"3724\" class=\"elementor elementor-3724\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-20778010 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"20778010\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5fa343e6\" data-id=\"5fa343e6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-32c6aaa elementor-widget elementor-widget-video\" data-id=\"32c6aaa\" data-element_type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/youtu.be\\\/77QppMKUhT8?si=-KPMUpvimOfnJBhE&quot;,&quot;modestbranding&quot;:&quot;yes&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 30-04-2024 *\/\n.elementor-widget-video .elementor-widget-container{overflow:hidden;transform:translateZ(0)}.elementor-widget-video .elementor-wrapper{aspect-ratio:var(--video-aspect-ratio)}.elementor-widget-video .elementor-wrapper iframe,.elementor-widget-video .elementor-wrapper video{height:100%;width:100%;display:flex;border:none;background-color:#000}@supports not (aspect-ratio:1\/1){.elementor-widget-video .elementor-wrapper{position:relative;overflow:hidden;height:0;padding-bottom:calc(100% \/ var(--video-aspect-ratio))}.elementor-widget-video .elementor-wrapper iframe,.elementor-widget-video .elementor-wrapper video{position:absolute;top:0;right:0;bottom:0;left:0}}.elementor-widget-video .elementor-open-inline .elementor-custom-embed-image-overlay{position:absolute;top:0;right:0;bottom:0;left:0;background-size:cover;background-position:50%}.elementor-widget-video .elementor-custom-embed-image-overlay{cursor:pointer;text-align:center}.elementor-widget-video .elementor-custom-embed-image-overlay:hover .elementor-custom-embed-play i{opacity:1}.elementor-widget-video .elementor-custom-embed-image-overlay img{display:block;width:100%;aspect-ratio:var(--video-aspect-ratio);-o-object-fit:cover;object-fit:cover;-o-object-position:center center;object-position:center center}@supports not (aspect-ratio:1\/1){.elementor-widget-video .elementor-custom-embed-image-overlay{position:relative;overflow:hidden;height:0;padding-bottom:calc(100% \/ var(--video-aspect-ratio))}.elementor-widget-video .elementor-custom-embed-image-overlay img{position:absolute;top:0;right:0;bottom:0;left:0}}.elementor-widget-video .e-hosted-video .elementor-video{-o-object-fit:cover;object-fit:cover}.e-con-inner>.elementor-widget-video,.e-con>.elementor-widget-video{width:var(--container-widget-width);--flex-grow:var(--container-widget-flex-grow)}<\/style>\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1023ffa elementor-widget elementor-widget-heading\" data-id=\"1023ffa\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 30-04-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Transforming Customer Experience with Jason Friedman<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f04b7b elementor-widget elementor-widget-text-editor\" data-id=\"4f04b7b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 30-04-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>In this episode, our guest, Jason Friedman is a renowned expert in enhancing customer experiences. The conversation begins with a discussion on the true nature of customer experience, highlighting that it&#8217;s not what businesses do, but rather, the outcome of their actions, shaped by customer perception.<\/p><p>Jason shares his journey from being a theater nerd to revolutionizing customer service for brands like Foot Locker, leading to a 400% increase in sales through the incorporation of theatrical elements into retail environments. He stresses the importance of creating immersive experiences that resonate emotionally with customers. The discussion then shifts to the application of these principles in both physical and digital environments, emphasizing simplicity and direct value to the customer.<\/p><p>Jason offers insights into working with large corporations and his transition to aiding small businesses, underlining the impact and fulfillment derived from helping entrepreneurs succeed. He insists on the significance of understanding customers deeply to anticipate their needs and desires.<\/p><p>As a gift to listeners, Jason provides a downloadable PDF containing strategic and actionable advice to enhance customer experiences. The episode encapsulates Jason&#8217;s philosophy that genuine, thoughtful customer engagement is pivotal for business success, irrespective of size or platform.\u00a0<a style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); background-color: #ffffff;\" href=\"https:\/\/gift.cxformula.com\/small-town-entrepreneur\" target=\"_blank\" rel=\"noopener\">https:\/\/gift.cxformula.com\/small-town-entrepreneur<\/a><\/p><p>00:00 Redefining Customer Experience: A New Perspective<br \/>01:45 Introducing Jason Friedman: From Theater to Business Success<br \/>03:02 The Power of Theatrical Elements in Enhancing Customer Experience<br \/>05:06 Transforming Retail Spaces: The Foot Locker Success Story<br \/>06:24 Expanding the Business: From Lighting Design to Global Influence<br \/>10:01 The Art of Crafting an Ideal Customer Experience<br \/>12:51 Leveraging Customer Feedback and Observations for Business Growth<br \/>14:38 The Importance of Intentionality in Customer Experience<br \/>16:42 Creating Momentum and Reducing Friction in the Customer Journey<br \/>17:30 The Role of Reverse Engineering in Shaping Customer Experiences<br \/>20:30 Adapting Customer Experience Strategies for the Digital Age<br \/>24:18 The Art of Real-Time Feedback and Creating Perfect Experiences<br \/>25:12 A Memorable Dinner: Lessons in Service and Value<br \/>29:38 The Entrepreneurial Spirit: From Big Brands to Small Businesses<br \/>35:11 Anticipating Needs: The Key to Customer Satisfaction<br \/>39:24 Simplifying Success: Staying Human in a Digital Age<br \/>43:20 Exclusive Insights: A Special Gift for the Audience<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb5f615 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"fb5f615\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg\" href=\"https:\/\/www.clairebouvier.com\/podcasts\/small-town-entrepreneur\/episodes\/2148571423\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Check out the Full Episode<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>In this episode, our guest, Jason Friedman is a renowned expert in enhancing customer experiences. The conversation begins with a discussion on the true nature of customer experience, highlighting that it&#8217;s not what businesses do, but rather, the outcome of their actions, shaped by customer perception.<\/p>\n","protected":false},"author":1,"featured_media":3730,"comment_status":"closed","ping_status":"open","sticky":false,"template":"elementor_theme","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[24],"tags":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.cxformula.com\/wp-json\/wp\/v2\/posts\/3724"}],"collection":[{"href":"https:\/\/www.cxformula.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.cxformula.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.cxformula.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cxformula.com\/wp-json\/wp\/v2\/comments?post=3724"}],"version-history":[{"count":7,"href":"https:\/\/www.cxformula.com\/wp-json\/wp\/v2\/posts\/3724\/revisions"}],"predecessor-version":[{"id":3733,"href":"https:\/\/www.cxformula.com\/wp-json\/wp\/v2\/posts\/3724\/revisions\/3733"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.cxformula.com\/wp-json\/wp\/v2\/media\/3730"}],"wp:attachment":[{"href":"https:\/\/www.cxformula.com\/wp-json\/wp\/v2\/media?parent=3724"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.cxformula.com\/wp-json\/wp\/v2\/categories?post=3724"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.cxformula.com\/wp-json\/wp\/v2\/tags?post=3724"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}