Just Between Coaches with Melinda Cohan and Jason Friedman
Jason Friedman went from literally setting the stage as a theater tech to setting the stage for better client experiences as a coach. He shares his method and map for wowing your clients without wasting their time and attention.
In this episode, we discuss:
- The difference between constant overdelivery and strategic overdelivery
- Understanding how to find the balance through context
- How fear and insecurity can drive bad overdelivery
- The value of measuring delivery in some way
- The importance of recognizing your clients’ progress
- Telltale signs of chronic overdelivery
- Intention versus commitment
- Identifying likely friction points for your clients
- How giving too much can actually cost you clients
“The only way to compete in this world today is through the experience you create. That's what you can own — the way you do your coaching, how you help people get results, the way you make people feel.”
