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HOW WOULD YOU RATE YOUR CUSTOMER EXPERIENCE?
Interestingly, the answer to this question is usually the same…and it is usually wrong!
According to research by Bain and Company,
80% of CEO’s believe they deliver a superior customer experience…Unfortunately, only 8% of their customers agree!
BE HONEST…HOW DO YOUR PROSPECTS AND CUSTOMERS FEEL
AFTER BEING “TOUCHED” BY YOUR COMPANY?
Customer Experience can be simply defined as the perceptions that customers have of their interactions with your organization.
Even simpler, it’s how people feel after being “touched” by your company.
You actually don’t create a customer experience…
The experience happens on the customer side; in fact, it happens inside the customer.
The good news is, you can ‘design’ and ‘engineer’ the journey that customers go on with you, to help ensure they feel great and invest in a relationship with you and your brand. If you do it right, they’ll tell everyone exactly what you want them to.
The CX Formula training program will give you the knowledge, tools and processes to transform your business and turn satisfied customers into lifers!
Experience…Your Unfair Advantage™
FREE Report Reveals…
7 Customer Experience Killers
That Are Destroying Your Bottom Line
- Learn what Customer Experience is actually all about
- Learn how to avoid the common and costly mistakes most businesses make when trying to DELIGHT their customers…
- Get practical strategies to implement today